(infomation from Masie)

#23: Begin By Connecting The Dots

Always always always start with the business need the e-Learning is intended to meet. If you can’t draw a straight line from the course or Performance Support you are proposing to a bottom-line business result, then don’t do it. The only valid way to "make a business case" for e-Learning is to start with the needs of the business.

~Karin Albert